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Return & Replacements Policy
Return & Replacements Policy
jyotishsagar.in offers a very transparent and simple 07 Days Return & Replacements policy on the salable items in the store.
Conditions to be eligible for the Returns & Replacement Policy:
(i) Item(s) must be in their original and unused condition.
(ii) Replacement for items is subject to assessment and inspection by the Jyotish Sagar team.
(iii) Damages due to neglect, improper usage and mishandling will not be included under our Returns & Replacement Policy
(iv) Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates etc
(a) Return Policy on Loose Gemstones and Rudraksha:
Loose gemstones and Rudrakshas can be returned with 100% money paid within the 07 Day period under the above said conditions. Shipping charges, payment gateway charges, Bank charges, GST and other duties, custom Puja charges, Lab Certificate Charges etc. are not refundable.
(b) Return Policy on Gemstone and Rudraksha Jewelry:
Any custom jewelry made for costumer (viz. rings, pendants, bracelets etc.) cannot be returned for Money. However, customer can place a return request within 07 days from the received of item along with a request for a store credit. If the request is accepted, 75% amount of the returned item will be credited in wallet of the customer at Jyotish Sagar platform for purchasing services and items on our website and mobile application.
( c ) Cancellation Policy of Jewelry Order:
In case a customer cancels his/her silver jewelry order, which is in process, the making charges and charges of wastage will be deducted that may be 50% of jewelry amount. Only 50% amount of price of silver jewelry will be refundable.
In case a customer cancels his/her Gold jewelry order, which is in process, the making charges and charges of wastage will be deducted that may be 12% to 24% of jewelry amount.
In case a customer cancels his/her Copper / Yellow metal / Panchdhatu and other jewelry order, which is in process, the making charges and charges of wastage will be deducted that may be total cost of jewelry price. Therefore no amount is refundable.
(d) Subscription Magazine or other:
(i) Subscription of Jyotish Sagar Magazine is not refundable under any circumstances. It is also not transferable.
(ii) Subscriptions for Astrology Services and other services are also non-refundable. This subscription is also not transferable.
(iii) Subscription/Sale of Jyotish Sagar Magazine and other Books will be provided only prepaid Customers. Their is no COD facility available for Subscription/Sale of Jyotish Sagar Magazine and other Books. These are not refundable under any circumstances.
(e) Return/Refund policy regarding Astrology Courses
(i) Fee of Astrology and other courses is not refundable under any circumstances. It is also not transferable.
(f) General Return/Refund Policy :
(i) Refund is issued after deducting the following charges:
(a) Payment Gateway Charge
(b) Shipping charges
(c) Applicable GST
(d) Cost of Custom Jewelry
(e) Paid Lab Certificate Charges
(f) Paid Custom Puja Charges, etc.
(ii) Refund is done to the same bank account, Debit/Credit card, Wallet, UPI etc. through which the payments had made. Refunds can also be done in Jyotish Sagar Credit Wallet. Jyotish Sagar Credit Wallet is only for purchasing Services/Items on the Platform.
Interpretation:
"Jyotish Sagar Private Limited" or "Jyotish Sagar" has the sole right with respect to the interpretation of the Policy. His decision will be final and binding. No dispute of any kind will be acceptable in this regard.
Amendments and Additions:
Jyotish Sagar reserves the sole right to add, modify and change the Return, Replacement and Refund Policy. Amendments, additions and changes to this Policy are made from time to time, which are notified on the website / mobile application through push notifications. The customer is advised to go through the policy thoroughly while purchasing the services or items.
Jurisdiction:
The jurisdiction of all disputes regarding return, replacement and refund etc. will be Jaipur, Rajasthan (India).
Contact us About this Policy :
If you have any further questions or comments, you may contact us by:
Email: sales@jyotishsagar.in
Online contact form: https://jyotishsagar.in/contact-us
Privacy policy
This Privacy Policy agreement was last updated: 05th October, 2023 and is effective as of: 15th October, 2023
jyotishsagar.in is a property of Jyotish Sagar Private Limited, an Indian Company registered under the Companies Act, 2013 having its registered office at 75/01 Ground Floor, Shipra Path, Mansarovar, Jaipur (Rajasthan) India - 302020.
This document is published and shall be construed in accordance with the provisions of the ‘Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011’ (“Rules”) under Information Technology Act, 2000; that require publishing of the privacy policy for collection, use, storage and transfer of sensitive personal data or information.
This ‘Privacy Policy’ is an electronic record in the form of an electronic contract formed under the ‘Information Technology Act, 2000’ (“Act”) and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the Information Technology Act, 2000. This privacy policy does not require any physical, electronic or digital signature.
Please read this privacy policy carefully. By using the website and/ or services etc., you indicate that you understand, agree and consent to this privacy policy. If you do not agree with the terms of this privacy policy, please do not use this website, services etc. You hereby provide your unconditional consent or agreements to jyotishsagar.in as provided under section 43A and section 72A of Information Technology Act, 2000.
The terms "We" / "Us" / "Our"/”Company” individually and collectively refer to ‘Jyotish Sagar Pvt. Ltd.’ and ‘jyotishsagar.in’ and the terms "You" /"Your" / "Yourself" refer to the ‘Users’ of this Website, Mobile site and Mobile Application ("Website"). Here “User” means the person who use or visit or access or otherwise deal with the Website
This privacy policy is a legally binding document between ‘You’ and ‘We’. The terms of this privacy policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the "I Agree" tab or by use of the website or by other means) and will govern the relationship between You and We for your use of the website
Jyotish Sagar Private Limited, and its subsidiaries and affiliates and Associate Companies, is/are concerned about the privacy of the data and information of users (including service providers, sellers and buyers/customers whether registered or non-registered, current or former) accessing, offering, selling or purchasing products or services on jyotishsagar.in websites, mobile sites or mobile applications on the Website and otherwise doing business with jyotishsagar.in. "Associate Companies" here shall have the same meaning as ascribed in Companies Act, 2013.
Jyotish Sagar Private Limited (“JYOTISH SAGAR”) recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on the Website and other offline sources.
By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by jyotishsagar.in as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.
A. Collection of Your Personal Information :
"Information" means information as defined in clause (v) of sub-section (1) of section 2 of the ACT; And "Personal information" means information as defined in clause (i) of section 2 of the RULES
1. Consumers :
• Main Purpose to collect information:
When you use our Website, we collect and store your personal information, which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
• Following type of your information may be collected by us :
a. Contact and Personally identifiable information, such as your name, shipping address, email address, and telephone/mobile number, and demographic information, such as your date of birth, time of birth, place of birth, age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site.
b. Information our servers automatically collect when you access the Website, such as your IP address, your browser type, your operating system, your device, your access times, and the pages you have viewed directly before and after accessing the Website.
c. Payment instruments related information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the website. We NEVER gather or store your credit/debit card/ Bank Account number or credit card expiry date or cvc, Password, OTP or other details pertaining to your credit or Debit card or Wallet on our website. Credit/debit card and other payment method’s information will be obtained and processed by our online payment gateway partner CC Avenue/Razor Pay. Payment methods which are used by you may be saved to provide more facility to transect easily on our website. We collect information about your buying behavior.
d. User information from social networking sites, such as your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.
e. Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.
f. We may use tracking tools like Google Analytics and browser cookies for collecting information about your usage of our website.
g. Geo-Location Information. We may request access or permission to and track location-based information from your device, either continuously or while you are using our website, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
h. Information you post. If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. We collect information you post in a public space on our website or on a third-party social media site belonging to jyotishsagar.in. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you. Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
• We collect information in different ways:
1) We collect information directly from you. We collect information directly from you when you register for an event or buy products and services. We collect information if you make online horoscope and other services based on your birth details etc. We collect information when you wish to take our telephonic or video call services. We also collect information if you post a comment on our websites or ask us a question through phone or email.
2) We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website. We use data collection devices such as "cookies" on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.
3) We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social med
B. Use of your personal information
We may use the information about you in a variety of ways such as to:
• Create and manage your account.
•Fulfill and manage purchases, orders, payments, and other transactions related to the website.
• Email, SMS etc. you regarding your account or order.
• Use information to send you transactional communications.
• Increase the efficiency and operation of the Website.
• Use information to look at site trends and customer interests.
• Monitor and analyze usage and trends to improve your experience with the Website; use your information to customize your experience with us. This could include displaying content based upon your preferences.
• Notify you of updates to the Website.
• Compile anonymous statistical data and analysis for use internally.
• Use information for marketing purposes.
• Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
• Offer new products, services and/or recommendations to you.
• Perform other business activities as needed.
• Use information for security purposes. We may use information to protect our company, our customers, or our websites.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Process payments and refunds.
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.
• Use information to respond to your requests or questions.
• Use information to improve our products and services.
• Data related to recording of phone or video calls may be used for improving our services, to resolve disputes or research purpose.
• Identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
• Assist law enforcement and respond to subpoena etc.
• We use information as otherwise permitted by law.
C. Sharing of information with third-parties :
We may share information we have collected about you in certain situations. We may disclose its to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent. Your information may be disclosed as follows:
• We will share information with our business partners. This includes a third party who provides services on our website. Our partners use the information we give them as described in their privacy policies.
• We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors or telephonic or video calling services providers. Some vendors may be located outside of India.
• We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
• With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes.
• We may use third-party advertising companies to serve ads when you visit the website
• We may share your information if required by financial institutions to verify, mitigate or prevent fraud or to manage risk or recover funds in accordance with applicable laws/regulations.
• We record keep your information in accordance with government regulations and standard Information Management Policy.
• We may access and/or disclose your information if it is necessary to comply with the law or legal process, to protect or defend ourselves. For example, we may be required to cooperate with regulators or law enforcement action such as a court order, subpoena or search warrant.
• We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
• We may share your information for reasons not described in this policy. We will tell you before we do this.
D. Email Opt-Out :
You can opt out of receiving our marketing emails. We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. To stop receiving our promotional emails, please email unsubscriber@jyotishsagar.in. I. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
E. Storage and retention information :
• We store your data on online servers ensuring best possible protection from our end. We intend to protect it in encrypted format and also take back-up at defined intervals to ensure there is minimum data loss in case of any unfortunate server crash.
• We retain your information after we cease providing Services to you, even if you close your account, to the extent necessary to comply with our legal and regulatory obligations, and for the purpose of fraud monitoring, detection, and prevention and
• We also retain your information to comply with our tax, accounting, and financial reporting obligations, where we are required to retain the data by our contractual commitments to our financial partners, and where data retention is mandated by the payment methods that we support. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.
F. Security Precautions :
We employ a variety of technical and organisational measures to keep your personal information safe and to prevent unauthorised access to, or use, or disclosure of it. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. Unfortunately, no information transmission over the Internet is guaranteed 100% secure nor is any storage of information always 100% secure, but we do take all appropriate steps to protect the security of your personal information.
G. Links to Other Sites :
Our Website links to other websites that may collect personally identifiable information about you. jyotishsagar.in is not responsible for the privacy practices or the content of those linked websites. If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.
H. Cookies
A. "Cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information. Reading cookies does not give us access to other information on your computer’s hard-drive and our Site will not read cookies created by other websites that you have visited. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. If, however, you select this setting you may be unable to access certain parts of the Site. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you access the Site. Please note providers of third party content may also use cookies over which we have no control.
I. App and other download Disclaimer
The Application, software and other downloads from this Website have been thoroughly scanned and tested at all stages of production, uploading to server, but we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk or mobile and other devices before using them. We cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system, device that may occur while using the app, software and other downloaded file. Consult your computer or mobile or networking experts before installing any app, software etc. We do not make any warranty that the functionality of the Website will be uninterrupted or error free
J. Your Consent
By using the Website and/or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.
K. Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Aditya Pandey
Email: contact@jyotishsagar.in
If you have any questions about this Policy or other privacy concerns, you can also email us at contact@jyotishsagar.in
L. Updates to this policy :
We reserve the right to change any of its terms and conditions at any time by posting changes online. From time to time we may change our privacy policy. We will notify on our website when any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates. To make sure you are aware of any changes, please review this policy periodically.
M. Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. These Terms & Conditions and privacy policy shall be governed by and construed in accordance with the laws of India. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of Jaipur (Rajasthan) India to the exclusion of any other. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.
Terms and Conditions Of UsageLast updated October 05, 2023
Terms and Conditions Of UsageLast updated October 05, 2023
These terms and conditions of Use (hereinafter referred as “Terms of Usage”) describe and govern the User’s use of the content and services offered by Jyotish Sagar Pvt. Ltd. through jyotishsagar.in (hereinafter referred as “We” “Jyotish Sagar” “us” “our” “Jyotish Sagar application” “Website”).
Updation
The Website may update/amend/modify these Terms of Usage from time to time. The User is responsible to check the Terms of Usage periodically to remain in compliance with these terms.
User Consent
By accessing the Website and using it, you (“Member”, “You”, “Your”) indicate that you understand the terms and unconditionally & expressly consent to the Terms of Usage of this Website. If you do not agree with the Terms of Usage, please do not login to your account in the website or mobile application. By proceeding to login indicate that you undetstand the terms and unconditionally & expressly consent to the Terms of Usage of this Website. The User is advised to read the Terms of Usage carefully before using or registering on the Website or accessing any material, information or services through the Website. Your use and continued usage of the Website (irrespective of the amendments made from time to time) shall signify your acceptance of the terms of usage and your agreement to be legally bound by the same.
By accessing the Website and using it, you (“Member”, “You”, “Your”) indicate that you understand the terms and unconditionally & expressly consent to the Terms of Usage of this Website. If you do not agree with the Terms of Usage, please do not click on the “I AGREE” button. The User is advised to read the Terms of Usage carefully before using or registering on the Website or accessing any material, information or services through the Website. Your use and continued usage of the Website (irrespective of the amendments made from time to time) shall signify your acceptance of the terms of usage and your agreement to be legally bound by the same.
General Description
The Website is an internet-based portal having its existence on World Wide Web, Application and other electronic medium and provides astrological content, reports, data, telephone, video and email consultations (hereinafter referred as “Content”). The Website is offering “Free Services” and “Paid Services” (Collectively referred as “Services”). Free Services are easily accessible without becoming a member however for accessing the personalized astrological services and/or receive additional Content and get access to Paid Services, You are required to register as a member on the portal. By registering for Paid Services, a Member agrees to:
• To provide current, complete, and accurate information about himself as prompted to do so by the Website.
• To maintain and update the above information as required and submitted by you with the view to maintain the accuracy of the information being current and complete.
Registration And Eiligiblity
• The User of the Website must be a person who can form legally binding contracts under Indian Contract Act, 1872. A minor under the age of eighteen (18) in most jurisdiction, are not permitted to avail the services provided on the Website without a legal guardian in accordance with the applicable laws. The Website would not be held responsible for any misuse that may occur by virtue of any person including a minor using the services provided through the Website.
• For the User to avail the services, the User will be directed to Register as a Member on the Website whereby You (User) agree to provide update, current and accurate information while filling up the sign-in form. All information that you fill and provide to the Website and all updates thereto are referred to in these Terms of Usage as "Registration Data."
• An account could be created by you through the Website ID (Your Phone Number) and password (OTP) or other log-in ID and password which can include a facebook, gmail or any other valid email ID. The User while creating an account hereby represents and warrants that all the information provided by the User is current, accurate and complete and that the User will maintain the accuracy and keep the information updated from time to time. Use of another User’s account information for availing the services is expressly prohibited. If in case it is found that the information so supplied on the Website is inaccurate, incomplete, untrue and not current, the Website has the right to suspend or terminate the User’s account and restrict/refuse the use of the Website by such User in future.
• The right to use this Website is personal to the User and is not transferable to any other person or entity. The User would be responsible for protecting the confidentiality of User’s passwords and other information required for the purposes of registration. The User would be fully responsible for all the activities that occur under the User’s account with the Website. The Website cannot and will not be liable for any loss or damage arising from the User’s failure to maintain secrecy and confidentiality. The User shall notify the Website immediately if they become aware of any unauthorized use of their Account(s) or breach of any security. The User must log out from its account at the end of the session.
• The User while availing any service shall be informed whether the service so rendered is personal to the Website or is available from a Third party. The Website shall have no control or monitoring on the information disseminated to any third party via the Website.
• The User agrees, understands and confirms that his/ her personal data including without limitation to details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that the Website or the Payment Service Provider(s) have no control over such matters
• The Website does not permit the use of the Services by any User under the following conditions: -
(a) If the User is a resident of any jurisdiction that may prohibit the use of the Services rendered by the Website.
(b) If the User is a resident of any State/Country that prohibits by way of law, regulation, treaty or administrative act for entering into trade relations or/and
(c) Due to any religious practices.
(d) If the User has created multiple accounts using various mobile numbers. The User may not have more than one active account with the Website. By agreeing to the present Terms of Usage, you are also giving your unconditional consent to the Website to arrange a call with you on your mobile number even though your number is on DND service provided by your mobile service provider Websites content.
• The Website and any individual Websites which may be available through external hyperlinks with the Website are private property.
• All interaction on this Website inclusive of the guidance and advice received dire ctly from the Licensed Provider must comply with these Terms of Usage.
• The User shall not post or transmit through this Website any material which violates or infringes in any way upon the rights of others, or any material which is unlawful, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law.
• The Website shall have a right to suspend or terminate access by such User or terminate the User’s registration and such User shall not gain access to the Website.
• The Website reserves the right to terminate the access or to change or discontinue any aspect or feature of the Website including, but not limited to, content, graphics, deals, offers, settings, etc
• Any information other the guidance and advice, received directly from the ThirdParty Service Provider, the educational, graphics, research sources and other incidental information on the Site, the content, should not be considered as medical advice.
• The Website does not take guarantee regarding the medical advice, if provided, by the third-party service provider inclusive of registered astrologers with the site. The User should always talk to an appropriately qualified health care professional for diagnosis and treatment including information regarding which medications or treatment may be appropriate for the User. None of the Content represents or warrants that any particular medication or treatment is safe, appropriate, or effective for you. Jyotish Sagar does not endorse any specific tests, medications, products or procedures.
• The Website does not take guarantee of any untoward incident that may happen with the User after seeking the Service. The Website or the Service Provider providing the advice is not liable and does not guarantee any results as expected by the User and accessing the Website in such scenario is purely at the risk of the User.
The Website is providing certain service which is available through the medium of telecommunication. By agreeing to the present Terms of Usage, you are also giving your unconditional consent to the Website to arrange a call with you on your mobile number even though your number is on DND service provided by your mobile service provider.
Website Content
• The Website and any individual Websites which may be available through external hyperlinks with the Website are private property.
• All interaction on this Website inclusive of the guidance and advice received dire ctly from the Licensed Provider must comply with these Terms of Usage.
• The User shall not post or transmit through this Website any material which violates or infringes in any way upon the rights of others, or any material which is unlawful, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law.
• The Website shall have a right to suspend or terminate access by such User or terminate the User’s registration and such User shall not gain access to the Website.
• The Website reserves the right to terminate the access or to change or discontinue any aspect or feature of the Website including, but not limited to, content, graphics, deals, offers, settings, etc.
• Any information other the guidance and advice, received directly from the ThirdParty Service Provider, the educational, graphics, research sources and other incidental information on the Site, the content, should not be considered as medical advice
• The Website does not take guarantee regarding the medical advice, if provided, by the third-party service provider inclusive of registered astrologers with the site. The User should always talk to an appropriately qualified health care professional for diagnosis and treatment including information regarding which medications or treatment may be appropriate for the User. None of the Content represents or warrants that any particular medication or treatment is safe, appropriate, or effective for you. Jyotish Sagar does not endorse any specific tests, medications, products or procedures.
• The Website does not take guarantee of any untoward incident that may happen with the User after seeking the Service. The Webs ite or the Service Provider providing the advice is not liable and does not guarantee any results as expected by the User and accessing the Website in such scenario is purely at the risk of the User.
• By using the Site, Application or Services, User hereby agrees that any legal remedy or liability that you seek to obtain for actions or omissions of other Members inclusive of the service provider registered with the Website or other third parties linked with the Website, shall be limited to claim against such particular party who may have caused any harm. You agree not to attempt to impose liability on or seek any legal remedy from the Website with respect to such actions or omissions.
User Account Access
The Website shall have access to the account and the information created by the User for ensuring and maintaining the high-quality services provided by the Website and for addressing the need of the customer in the most effective manner. User hereby consen ts for the unconditional access of the account by the Website, its employees, agents and other appointed person in such regard. For the purpose of addressing the complaints (if any received) and any suspected abuse reported, the Website shall investigate o n case-to-case basis from the records available. The User is directed to read the terms provided in the Privacy Policy as regards such records.
Privacy Policy
The User hereby consents, expresses and agrees that the User has read and fully understand the Privacy Policy of the Website. The User further consents that the terms and contents of such Privacy policy is acceptable to the User inclusive of any update/alteration/change made and duly displayed on the Website.
Breach And Termination
• The Website may, in whole or in part, without informing the User, modify, discontinue, change or alter the services ordered or the Account of the User registered with the Website. The Website may or may not issue notice or provide any reason for such action taken by the Website.
• Violation of any conditions mentioned in this Terms of Usage shall lead to immediate cancellation of the Registration of the User, if registered with the Website. The Website reserves right to terminate and initiate action immediately, if
(a) The Website is not able to verify and authenticate the Registration data or any other relevant information provided by the User.
(b) The Website believes that the actions of the User may cause legal liability for the Website, other Users or any service provider linked with the Website.
(c) The Website believes that the User has provided the Website with false and misleading Registration Data or there is interference with the other Users or the administration of the services, or have violated the privacy policy as listed by the Website.
• For the Service Provider inclusive of the Astrologer, You understand and agree that your relationship with the Website is limited to being a member and You act exclusively on your own behalf and for your own benefit. The Website may terminate and de-activate the Profile of such service provider for any violation of the present terms of usage and the Service Terms and Conditions agreed upon between the parties while registration of the data by such Service Provider.
• No refund shall be processed for return of any damaged product. The User undertakes and agrees that by ordering any product as displayed on the Website, the Registered User shall be fully responsible for any damaged caused to the product, post its delivery. For orders made via “Cash on Delivery” method of payment, the User shall be charged for the cost of the product as displayed by the Website and the shipping/custom/courier charges as applicable, if the product is returned.
• Refund on pro-rata basis may be considered for any delay in the activation of the subscription services and any damage that may be caused to the product while in transit shall be dealt by the Website and its agencies.
• You agree that the display picture for the products listed for purchase by the User are for reference purpose only and the Website will try to deliver the product ordered in an as-is condition as displayed on the Website. The User is advised to exercise discretion in such case and no refund shall be issued on such grounds.
• The services offered and the products sold are strictly not meant to replace any philosophical, emotional or medical treatment. The Website holds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology, by the gems represented and sold on the Website. The placing of orde r for buying such products or taking the services is solely on the discretion and will of the User and the Website does not have any responsibility upon the products sold. The User is advised to exercise discretion in such case and no refund shall be issue d on such grounds.
• The refunds, if any, shall be processed after deduction of the transaction charges levied by the Bank and/or the Payment Gateway, to & fro cost of the shipping and/or courier charges (With regard to purchase of a product listed on the Website), customs duty (if levied) and/or any other charges that may have been incurred by the Website during processing and/or delivering the service, as applicable.
• In case the Website or Payment gateway’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
(a) In case the Bank Account appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact the Website via customer care to confirm payment.
(b) In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
• However, refund for multiple payment, if any, even after the above precaution against the same order shall be refunded in full without deduction of the transacti on charges as mentioned above. The Website shall only retain the cost of one single order as intended to be placed by the User.
• If there are orders that the Website is unable to accept and must cancel, the Website at its sole discretion, reserves the right to refuse or cancel any order for any reason whatsoever. Some situations may result in the order being cancelled and include, without limitation, non-availability of the service, inaccuracy, error in pricing information or other problems as identified. If the User’s order is cancelled after charges being paid against the said service, the said amount paid for booki ng shall be refunded.
User Obligation
The User under an obligation not to violate the privacy policy, terms and conditions and any other terms as defined on the Website. The User represents that he is an individual and not a corporation or other legal business entity. The rights to use the Website’s services is personal to the User.The User shall while using the Website and engaged in any form of communication on any of the forums inclusive of the products listed on the Website shall not violate the terms and conditions which are inclusive of:-
• The User shall not Post, publish or transmit any messages that is false, misleading, defamatory, harmful, threatening, abusive, harassing, defamatory, invades anot her's privacy, offensive, promotes racism, hatred or harm against any individual or group or religion or caste, infringes another's rights including any intellectual property rights or copyright or trademark, violates or encourages any conduct that would violate any applicable law or regulation or would give rise to civil liability.
• The User shall not upload or post or otherwise make available any content that User do not have a right to make available, under any law or under contractual or fiduciary relationships.
• The User shall not upload or post or otherwise make available any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party. The User may, however, post excerpts of copyrighted material so long as they adhere to Fair Use guidelines.
• The User shall not collect screen names and email addresses of members who are registered on the Website for purposes of advertisement, solicitation or spam.
• The User shall not send unsolicited email, junk mail, spam, or chain letters, or promotions or advertisements for products or services.
• The User shall not upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer.
• The User shall not engage in any activity that interferes with or disrupts access to the Website
• The User shall not attempt to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website, to any of the services offered on or through the Website, by hacking, password mining or any other illegitimate means.
• The User shall not violate any applicable laws or regulations for the time being in force within or outside India. The use and continuous use of the Website is subject to but not limited to using the services for personal use.
• The User shall not resell or make any commercial use of the Services without the express written consent from the Website.
• The User shall not violate these Terms of Usage including but not limited to any applicable Additional terms of the Website contained herein or el sewhere.
• The User shall not Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website.
• The User by becoming a Registered member of the Website agrees to the following situations, which list is not exhaustive and may include services incidental to the below mentioned: -
(a) The User agrees to receive certain specific emails and SMS alongwith calls from the Website.
(b) The User agrees not to transmit via the Website any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature.
(c) The User not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national or international law or regulation. Attempts to gain unauthorized access to other computer systems are prohibited.
(d) The User shall not interfere with any other members' use or enjoyment of the Website or Services.
(e) The User is under an obligation to report any misuse or abuse of the Site. If you notice any abuse or misuse of the Site or anything which is in violation of this Agreement, you shall forthwith report such violation to Website by writing to Customer Care. On receipt of such complaint, Website may investigate such complaint and if necessary, may terminate the membership of the Member responsible for such violation abuse or misuse without any refund of the subscription fee.
(f) Any false complaint made by a Member shall make such Member liable for termination of his / her membership without any refund of the subscription fee.
(g) The Website reserves the right to withdraw its services to any customer who is found to be unreasonable or abusive during their conversation with the Service Provider inclusive of astrologer regardless of any reason. While the Website shall take all steps to resolve any situation that is in violation of the above obligations arises, however if the situation is not controllable, the Website reserves its right to send a written warning henceforth. Such violations, if repeated by the User, shall lead to a total ban for transacting on the platform by such User. If any ba lance is present in the wallet of the User, the same shall be refunded subject to the other charges that may be applicable for such violations.
Bank Account Information
The User is under an obligation to provide his banking information as and when required. For that purpose, the obligation of the User are:-
• The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card details.
• The User may pay the fees required, to the Website by using a debit/credit card or through online banking account. The User warrants, agrees and confirms that when he/ she initiates a payment transaction and/or issues an online payment instruction and provides his/ her card / bank details:
(a) The User is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;
(b) The User is responsible to ensure that the card/ bank account details provided by him/ her are accurate;
• The User is responsible to ensure sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable Fee. The User further agrees that if any part of these Terms of Usage are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms of Usage shall continue in effect.
Disclaimer/limitation Of Liability/warranty
The User expressly understands and agree that, to the maximum extent permitted by applicable law, the Website does not provide warranties for the service. Astrological counselling provided through the Website is based on cumulative or individual knowledge, experience and interpretations of astrologers and as such, it may vary from one astrologer to another.
• The Website is offering services through a diverse panel of Astrologers duly verified by the Website and such Service Provider (Astrologer) may from time to time make recommendations of using mantras, jantras, gemstones or other astrological remedies to be used by User. Such recommendations are being made in good faith by the astrologers and the Website and its subsidiaries, affiliates, officers, employees, agents, partners, and licensors make no warranty that :
(a) the service will meet your requirements
(b) the service will be uninterrupted, timely, secure or error-free
(c) the results that may be obtained from the use of the service will be accurate or reliable
(d) the quality of any products, services, information or other material purchased or obtained by you through the service will meet your expectations and
(e) any errors in the software will be corrected. You are required to make full disclosure about the emotional, mental and physical state of the person seeking advice from the panel of astrologers of Website so that the astrologers make an informed judgment about giving advice.
• The Website, services and other materials are provided by the Website on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. without limiting the foregoing, the Website makes no warranty that
(i) the Website or the services will meet your requirements or your use of the Website or the services will be uninterrupted, timely, secure or error-free;
(ii) the results that may be obtained from the use of the Website, services or materials will be effective, accurate or reliable;
(iii) the quality of the Website, services or other materials will meet your expectations; or that
(iv) any errors or defects in the Website, services or other materials will be corrected. no advice or information, whether oral or written, obtained by the User from the Website or through or from use of the services shall create any warranty not expressly stated in the terms of use.
• To the maximum extent permitted by applicable law, the Website will have no liability related to User content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. The Website also disclaims all liability with respect to the misuse, loss, modification or unavailability of any User content.
• The Website will not be liable for any loss that the User may incur as a consequence of unauthorized use of their account or account information in connection with the Website or any services or materials, either with or without the User’s knowledge. The Website has endeavored to ensure that all the information on the Website is correct, but the Website neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or service. The Website shall not be responsible for the delay or inability to use the Website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities and related graphics obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract, tort, negligence, strict liability or otherwise . further, the Website shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond the Websit e's control.
• The User understands and agrees that any material or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or lo ss of data that results from the download of such material or data. The Website is not responsible for any typographical error leading to an invalid coupon. The Website accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties.
• The Services provided by the Website are for entertainment purposes only and the Website on behalf of itself and its suppliers, disclaims all warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, title, non-infringement and it makes no warranty or representation regarding the results that may be obtained from the use of content or services, the accuracy or reliability of any content obtained through the Services , any goods or services purchased or obtained through the Website, and makes no warranty that the services will meet your requirements, be uninterrupted, timely, secure or error-free. No advice or information, whether oral or written, obtained by you from the Website shall create any warranty.
• The services may consist of the following, without limitation: Astrological content, Reports, Tarot readings, fortunes, numerology, predictions, live telephone consultations, email consultations or products sold through Jyotish Sagar Shop. Jyotish Sagar charges for the chat/call service offered on this platform on per minute basis and holds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology, by the gems, any other products or services represented and sold on the website. No advice or information, whether oral or written, obtained by you shall create any warranty.
• The advisors/consultants/astrologers are also members of the site and not employees of the Website or the company. However, the Website verifies the degrees, qualifications, credentials, and background of the advisors/consultants/astrologers but does not refer, endorse, recommend, verify, evaluate or guarantee any advice, information or other services provided by the advisors/consultants/astrologers or by the company, nor does it warrant the validity, accuracy, completeness, safety, legality, quality, or applicability of the content, anything said or written by, or any advice provided by the advisors/consultants/astrologers.
• The website is not a suicide helpline platform. If you are considering or contemplating suicide or feel that you are a danger to yourself or to others, you may discontinue use of the services immediately at your discretion and please notify appropriate police or emergency medical personnel. If you are thinking about suicide, immediately call a suicide prevention helpline such as AASRA (91 -22- 27546669).
• The Website shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall the Website and/or the payment service providers, its employees, directors, and its third party agents involved in processing, delivering or managing the services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the services or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the services. Notwithstanding anything to the contrary contained herein, Jyotish Sagar liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to the Website, for the service during the term of membership.
Indemnification
The User shall indemnify, defend and hold harmles s the Website and its parent, subsidiaries, affiliates, officers, directors, employees, suppliers, consultants and agents from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorney’s fees) arising from Your use of the Services, Your violation of the Privacy Policy or these Terms of Service, or Your violation of any third party's rights, including without limitation, infringement by You or any other user of Your account of any intellectual property or other right of any person or entity. These Terms of Service will inure to the benefit of Website’s successors, assigns, and licensees.
Proprietary Rights To Content
The User acknowledges that the Content, including but not limited to text, software, music, sound, photographs, video, graphics or other materi al contained in sponsor advertisements or distributed via email, commercially produced information presented to Member by the Website, its suppliers, and/or advertisers, is protected by copyrights, trademarks, service marks, patents and/or other proprietary rights and laws. The User is not permitted to copy, use, reproduce, distribute, perform, display, or create derivative works from the Content unless expressly authorized by the Website, its suppliers, or adve rtisers. Moreover, the content such as images, text, designs, etc on all of the portals of the Website are taken from various online portals such as Google Images. Jyotish Sagar or Jyotish Sagar Pvt Ltd. is not liable for any copyrights of that content or data.
Notices
Except as otherwise stated in these Terms of Service, all notices to a party shall be in writing and shall be made either via email or snail mail. Notice shall be deemed given 24 hours after an email is sent, or 3 days after deposit in the snail mail, to Member at the address provided by Member in the Registration Data and to the Website at the address set forth below:
“Jyotish Sagar Pvt. Ltd., 75/01, Shipra Path, Mansarovar, Jaipur, Rajasthan - 302020, India”
Governing Law And Jurisdiction
• Any dispute, claim or controversy arising out of or relating to this Terms of Usage including the determination of the scope or applicability of this Terms of Usage to arbitrate, or your use of the Application or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator mutually appointed by Members and Website. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such exclusively subject to the jurisdiction of the courts of Jaipur (Rajasthan) India to the exclusion of any other. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties to the dispute.
• Notwithstanding the foregoing, either party has the right to seek any interim or preliminary relief from a court of competent jurisdiction in Jaipur (Rajasthan) in order to protect the rights of such party pending the completion of any arbitration hereunder, and both parties agree to submit to the exclusive jurisdiction of the courts of India and venue in Jaipur (Rajasthan) for any such proceeding. If either party files an action contrary to this provision, the other party may recover attorneys' fees and costs up to One Lakh Rupees INR.
• These Terms of Usage shall be governed by and construed in accordance with the laws of India without giving effect to any choice of law and principles that would require the application of the laws of a different state. If for any reason a court of competent jurisdiction finds any provision or portion of these Terms of Usage or Privacy Policy to be unenforceable or invalid, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceabl e or invalid provision within the limits of applicable law, and the remainder of the Terms of Usage or Privacy Policy, as applicable, will continue in full force and effect. Headings are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of such section. Any waiver of any provision of the Terms of Usage shall be effective only if in writing and signed by Jyotish Sagar. These Terms of Usage constitute the entire agreement between the parties with respect to the sub ject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.
• These Terms of Usage and your use of the Services will be interpreted in accordance with the laws of India excluding its rules on conflicts of l aws. The parties agree to submit any dispute arising under these Terms of Usage to the jurisdiction of a court located in Jaipur (Rajasthan) for any actions for which the parties retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
Contact us About this Policy :
If you have any further questions or comments, you may contact us by:
Email: sales@jyotishsagar.in
Online contact form: https://jyotishsagar.in/contact-us
Shipping policy
SHIPPING POLICYLast updated October 05, 2023
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://jyotishsagar.in/page/terms-and-conditions.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
SHIPPING & DELIVERY OPTIONS
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
FREE SHIPPING
We offer free standard shipping If the order is more than 1000 Rupees.
EXPEDITED SHIPPING FEES
We also offer expedited shipping at the following rates:
Order : Up to Rs. 1000
Standard8 to 10 Working Days : INR 100
Express5 to 7 Working Days : INR 150
Order : More than Rs. 1000
Standard8 to 10 Working Days : Free Shipping
Express5 to 7 Working Days : INR 150
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
INTERNATIONAL SHIPPING
We offer worldwide shipping. Free If the order is more than 1000 Rupees shipping is not valid on international orders.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
QUERIES ABOUT RETURNS
If you have questions about returns, please review our Return Policy: https://jyotishsagar.in/page/return-replacement-and-refund-policy.
INTERPETATION :
"Jyotish Sagar Private Limited" or "Jyotish Sagar" has the sole right with respect to the interpretation of the Policy. His decision will be final and binding. No dispute of any kind will be acceptable in this regard.
AMENDMENTS AND ADDITIONS :
Jyotish Sagar reserves the sole right to add, modify and change this Policy. Amendments, additions and changes to this Policy are made from time to time, which are notified on the website / mobile application through push notifications. The customer is advised to go through the policy thoroughly while use the website and purchasing the services or items.
JURISDICTION :
The jurisdiction of all disputes will be Jaipur, Rajasthan (India).
CONTACT US ABOUT THIS POLICY
If you have any further questions or comments, you may contact us by:
Email: sales@jyotishsagar.in
Online contact form: https://jyotishsagar.in/contact-us
Contact information
Jyotish Sagar Pvt. Ltd.
75/01, Shipra Path, Mansarovar,
Jaipur-302020 (Rajasthan) INDIA
email : jyotishsagar@gmail.com
Contact : 09772333366
