Refund policy

jyotishsagar.in offers a very transparent and simple 07 Days Return & Replacements policy on the salable items in the store.
Conditions to be eligible for the Returns & Replacement Policy:
(i) Item(s) must be in their original and unused condition.
(ii) Replacement for items is subject to assessment and inspection by the Jyotish Sagar team.
(iii) Damages due to neglect, improper usage and mishandling will not be included under our Returns & Replacement Policy
(iv) Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates etc

(a) Return Policy on Loose Gemstones and Rudraksha:
Loose gemstones and Rudrakshas can be returned with 100% money paid within the 07 Day period under the above said conditions. Shipping charges, payment gateway charges, Bank charges, GST and other duties, custom Puja charges, Lab Certificate Charges etc. are not refundable.

(b) Return Policy on Gemstone and Rudraksha Jewelry:
Any custom jewelry made for costumer (viz. rings, pendants, bracelets etc.) cannot be returned for Money. However, customer can place a return request within 07 days from the received of item along with a request for a store credit. If the request is accepted, 75% amount of the returned item will be credited in wallet of the customer at Jyotish Sagar platform for purchasing services and items on our website and mobile application.

( c ) Cancellation Policy of Jewelry Order:
In case a customer cancels his/her silver jewelry order, which is in process, the making charges and charges of wastage will be deducted that may be 50% of jewelry amount. Only 50% amount of price of silver jewelry will be refundable.

In case a customer cancels his/her Gold jewelry order, which is in process, the making charges and charges of wastage will be deducted that may be 12% to 24% of jewelry amount.

In case a customer cancels his/her Copper / Yellow metal / Panchdhatu and other jewelry order, which is in process, the making charges and charges of wastage will be deducted that may be total cost of jewelry price. Therefore no amount is refundable.

(d) Subscription Magazine or other:
(i) Subscription of Jyotish Sagar Magazine is not refundable under any circumstances. It is also not transferable.
(ii) Subscriptions for Astrology Services and other services are also non-refundable. This subscription is also not transferable.
(iii) Subscription/Sale of Jyotish Sagar Magazine and other Books will be provided only prepaid Customers. Their is no COD facility available for Subscription/Sale of Jyotish Sagar Magazine and other Books. These are not refundable under any circumstances.

(e) Return/Refund policy regarding Astrology Courses
(i) Fee of Astrology and other courses is not refundable under any circumstances. It is also not transferable.

(f) General Return/Refund Policy :
(i) Refund is issued after deducting the following charges:
(a) Payment Gateway Charge
(b) Shipping charges
(c) Applicable GST
(d) Cost of Custom Jewelry
(e) Paid Lab Certificate Charges
(f) Paid Custom Puja Charges, etc.

(ii) Refund is done to the same bank account, Debit/Credit card, Wallet, UPI etc. through which the payments had made. Refunds can also be done in Jyotish Sagar Credit Wallet. Jyotish Sagar Credit Wallet is only for purchasing Services/Items on the Platform.

Interpretation:
"Jyotish Sagar Private Limited" or "Jyotish Sagar" has the sole right with respect to the interpretation of the Policy. His decision will be final and binding. No dispute of any kind will be acceptable in this regard.

Amendments and Additions:
Jyotish Sagar reserves the sole right to add, modify and change the Return, Replacement and Refund Policy. Amendments, additions and changes to this Policy are made from time to time, which are notified on the website / mobile application through push notifications. The customer is advised to go through the policy thoroughly while purchasing the services or items.

Jurisdiction:
The jurisdiction of all disputes regarding return, replacement and refund etc. will be Jaipur, Rajasthan (India).

Contact us About this Policy :
If you have any further questions or comments, you may contact us by:

Email: sales@jyotishsagar.in
Online contact form: https://jyotishsagar.in/contact-us